General terms

Organization data – „ARMSI“177266676, city Varna, Konstantin Kostanechki 12, manager – Ovanes Patvakanyan, phone number 0882720245.

I. General terms

1. This document contains the General Terms and Conditions according to which the MERCHANT – „ARMSI “provides services to its users/customers through the Internet store /BagHouse/. These terms are binding on all users.

2. Identification of the user/client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions as well as of the order placed is carried out through the log files stored on the server of / BagHouse /, storage of the IP address of the user/client, as well as any other information.

3. The products found on the /BagHouse/ website do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the merchant’s product line.

4. After clicking the “Buy” button and subsequently the “Proceed to checkout” button, users agree to purchase the goods in the cart. This action is legally binding. The customer receives confirmation of the order and upon receipt of this confirmation, the contract is considered concluded.

5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In case of lack of stock of the requested product, within the working week, the MERCHANT notifies the user/customer of its depletion by sending a message to the e-mail address specified by the Customer or to the specified telephone number.

6. The contract language is Bulgarian, and payments will be made in Bulgarian levs.

II. DELIVERY

7. The user/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the MERCHANT is released from the risk, which is transferred to the user/customer. MERCHANT is not responsible for delay in case the delay is due to courier or other supplier.

8. Immediately after delivery, the goods should be carefully inspected by the user/customer or a person authorized by him. Any damages, shocks and other damages should be reported immediately to the MERCHANT. In the event that the presence of damage that occurred during the transportation of the goods is found, the MERCHANT is not responsible for the warranty service of this goods. In cases where the MERCHANT has set a specific date and time for delivery in writing, the statement is binding. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, the MERCHANT is not bound by any obligation to fulfill the order.

8а. When handing over the goods, the user/client or a third party signs the accompanying documents. A third party is anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer.

In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods. In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods requested for purchase.

8б. When the delivered goods clearly do not correspond to the goods requested to be purchased by the Customer and this can be established by a simple inspection, the Customer may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receipt it.

Delivery for an amount of/over BGN 100. is borne by the merchant.

III. WARRANTY PERIODS

The MERCHANT offers a warranty document to its customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and phone number of the authorized service centers of the purchased product, the warranty conditions of the relevant service centers or manufacturers, warranty period of the product purchased by the user/customer.

IV. PRICES

9. The prices indicated on the site do NOT include shipping costs.

V. USER/CUSTOMER RIGHTS AND OBLIGATIONS

10. The user/customer is able to browse and order the declared goods of the BagHouse Internet store.

11. The user/customer has the right to be informed about the status of his order.

12. The user/customer is fully responsible for the protection of his username and password, as well as for all actions that are carried out by him or a third party using the username and password. The User is obliged to immediately notify the MERCHANT of any case of unauthorized access using his username and password, as well as whenever there is a risk of such use.

13. The user is obliged to pay the price of his order according to the announced method on the BagHouse page.

14. Each user, regardless of whether he is a client of the MERCHANT, undertakes to use the services:

• not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;
• not to violate others’ property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights and etc;
• to comply with Bulgarian legislation, applicable foreign laws, rules of morals and good manners and Internet ethics when using the services provided by BagHouse;
• to comply with Bulgarian legislation, applicable foreign laws, rules of morals and good manners and Internet ethics when using the services provided by BagHouse;
• not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses “), computer code, or material intended to interrupt, hinder, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access to foreign resources or software;
• not to commit malicious acts;
• to indemnify the MERCHANT and all third parties for all damages suffered and lost profits, including any costs and attorneys’ fees paid, incurred as a result of claims brought by and/or damages paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, made available to third parties or made available through /name of the site/ in violation of the law, these General Terms and Conditions, Good manners or Internet ethics;

14а. The customer undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods. In the event that it is not explicitly stated that the delivery is free, it is considered paid.

VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT

15. The MERCHANT does not have the obligation and the objective opportunity to control the way users use the services provided.

16. MERCHANT has the right, but not the obligation, to preserve materials and information located on BagHouse’s server.

17. The MERCHANT has the right at any time, without notifying the User/customer, when the latter uses the services in violation of these terms, as well as at the discretion of the MERCHANT to terminate, suspend or change the services provided in connection with the use of the site. The MERCHANT is not liable towards users and third parties for damages suffered and lost profits that occurred as a result of the termination, the suspension, modification or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or made available through /name of the site/.

17а. The MERCHANT, after receiving the payment, undertakes to transfer to the user/customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (in case this is possible , without breaking the integrity of the package).

18. MERCHANT shall not be liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultation or assistance provided by the MERCHANT’s specialists and employees in connection with the use of the services by users, does not give rise to any responsibility or obligations for the MERCHANT. The company is not responsible if the information provided by the manufacturer about the product is untrue.

19. The MERCHANT has the right to collect and use information relating to its Users/customers, regardless of whether they are registered.

20. The information under the previous article can be used by the MERCHANT, except in case of express disagreement of the User, sent to the following e-mail address ovanespatvakanyan@gmail.com. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

21. The MERCHANT is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee – including cases of random events, problems in the global Internet network and in the provision of services outside MERCHANT control

22. The MERCHANT has the right to install cookies on users’ computers. Cookies are text files that are saved by the Internet page on the User’s hard drive and allow the recovery of information about the User, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information that uses and records and others.

VII. PERSONAL DATA

23. The MERCHANT guarantees its Users/customers the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. The MERCHANT protects the personal data of the user/customer, became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the Customer has provided incorrect data. In compliance with current legislation and the clauses of these General Terms and Conditions, the MERCHANT may use the Customer’s personal data solely and only for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

23а. The MERCHANT undertakes not to disclose any personal data about the Customer to third parties – government bodies, commercial companies, natural persons and others, except in cases where he has received the express written consent of the Customer, the information is required by government bodies or officials, which according to current legislation are authorized to request and collect such information. The MERCHANT is obliged to provide the information under the law.

VIII. CHANGES

24. The General Terms and Conditions may be changed at any time by the MERCHANT, who has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. The MERCHANT undertakes to notify the User of the changes in the General Terms and Conditions in a prominent place on the Internet published a message about their changes on its page and gave enough time to familiarize itself with them. In the given period, if the User does not state that he rejects the changes, then he is considered bound by them. In the event that the User declares within the given period that he does not agree with the changes, the MERCHANT has the right to immediately suspend or terminate the provision of services to the User.

IX. TERMINOLOGY

25. “User/client” means anyone who has loaded the BagHouse website on their computer.

26. “Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/user.

27. The BagHouse online store is owned by the MERCHANT.

28. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, any unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes about filling gaps in the contract or adapting it to new circumstances, will be resolved by the competent court of registration of the MERCHANT, in accordance with Bulgarian legislation.

X. Cancellation of an order and refund.

29. Upon receipt of the shipment, the User must check its contents at the time of receipt in the presence of the courier, and in the event that the contents of the shipment are damaged or missing, the User must notify us immediately on the phone number listed on the bill of lading. In case of non-compliance with this condition, complaints about products and shortages in the order will not be considered and accordingly cannot be satisfied.

Complaints for products are accepted up to 14 days from the date of receipt of the goods, and this can only be done if the product and packaging are in undamaged commercial condition and without data of use. The cost of returning the goods in this case is at the customer’s expense.

According to the law, the refund will be made within 30 (thirty) days from the date of return.

In the case of transport damage, a finding protocol is drawn up in three identical copies, which is signed by the User and the courier.

If for any reason a product is delivered to a customer with a defect not described in the product description or for any other valid reason, the replacement or return of the product is at our expense.